Final update:
I received a phone call from BottomSlim’s Jurong branch manager, Karen, this evening regarding the dispute. According to her, TMC and CLT both uses electric pulsation thus the misunderstanding. Well, different modes of electric pulsation warrants a different price. However, she was polite throughout the conversation and confirmed that based on the treatments I received on my first visit, it really costs $900 if ala-carte. She offered additional treatments as compensation on top of personal service from her on my visit this Sunday. I can’t dispute that this was handled rather poorly by the consultant but Karen resolved it so simply. I’m not sure whether I will recommend this to my peers, but this has really taught me a great lesson. Thank you all for following my encounter.
Reply from AllDealsAsia:
Hi Carol,
Thank you for taking time to contact us to explain the issues that have occurred recently.
We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer.
Our Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly.
At the conclusion of our investigation, we will contact you about our findings.
Thank you for giving us the opportunity to assist you.
Regards,
Karl Dyan(Ms)
All Deals Asia Pte Ltd
119A Jalan Sultan
Singapore 199008
Tel: +65 xxxx xxxx
My email to AllDealsAsia:
I have recently purchased a voucher from AllDealsAsia “New Year Special: 10 Slimming Treatments for Tummy and Thighs + Wonder-Tight Butt Treatments + New Year Welcome Pack (Worth $1888) 20 Slimming Treatments Option Available”, my voucher number is Voucher No: 141601-880227.
Please bear with me.
I bought the voucher on 9th Jan 2013, and booked my first appointment with BottomSlim on the same day 9th Jan 2013, evening 7:30pm. I refer to the fine print on the voucher that reads 120mins in duration inclusive of body analysis. I expected 20 sessions of 120 mins treatment but was quickly corrected by my BottomSlim consultant that 20 sessions actually means 20 treatments of which 10 treatments can be completed in a single visit and that 20 sessions I bought can be completed within 2 visits.
Not just that, I was talked into signing a package which costs roughly $934.58. The consultant highlighted problem areas and drafted it on a blank piece of paper which I remember to have treatments on my stomach and hips, that I will cover later. I was unwilling to pay $934.58 therefore rejected the offer unless there was a 24 months installment plan available. The consultant initially told me that POSB only allowed 3, 6 and 12 months installment plan therefore I did not want to sign. The consultant left the room and came back with a confirmation that 24 months was available and that she checked with the bank before confirming with me that there was a 24 months installment plan available.
I was told to call up the bank the next day on 10th Jan 2013 to change payment of the package into a preferred payment plan of 24 months which the consultant also confirmed that many other clients have done so previously. So I went ahead with the treatments only to realize that the technology they have attached me to, did not include tummy and hips. The consultant then told me she did not include tummy and hips treatment on the package I signed up for. Knowing so, she went ahead to offer me 10 sessions of tummy and hips treatment at an additional $51.10. By the time I agreed, my first treatment with BottomSlim was already over and I still had 10 sessions of tummy and hips plus 9 sessions of other treatments I paid for. That sums my total package to $985.68 but was written as $1000 on my payment slip.
I called the bank on 10th Jan 2013 noon, only to find out that 24 months installment plan was not available. Immediately, I called BottomSlim and the consultant reconfirmed that she has called the bank on 9th Jan 2013 to confirm there was 24 months installment plan available. I then demanded a cancellation and a refund of the remaining treatments I have paid for. She coaxed me by saying that a monthly installment of $70+ is still affordable and reasonable. And I refused to listen. Of which, she said I would have to pay for the first treatment I received on based on ala-carte prices which actually sums up to $900, as said by the consultant over the phone. Again, I told her I will report this to CASE and she told me that previous clients have tried reporting to CASE and lost.
Upset and furious, I went online to research on reviews of past experiences by women who have tried BottomSlim. One of the reviews I read, mentioned the term “TMC” which represents a treatment that attaches electric nodes to your muscles to shock them. I got even more confused as “CLT” was what was written on my payment slip but the technology of treatment I received was exactly as described by the forumer as “TMC”.
By the time I realized what had happened, I called POSB immediately to cancel the payment made to BottomSlim. However, the transaction had already been transferred to BottomSlim. I called BottomSlim to demand an explanation on what TMC and CLT have in common and their differences and uses. They have yet to get back to me on that.
BottomSlim has misrepresented POSB and has tarnished the name of AllDealsAsia.
I bought and entrusted my wellbeing in this treatment because I believed in AllDealsAsia. This has caused me a lot of unnecessary stress and unhappiness. My fiance and I have decided to bring this to CASE and make a police report as soon as BottomSlim gets back to me.
I would appreciate if you would take action and drop BottomSlim as one of your clients on AllDealsAsia and prevent more victims to fall into the trap. Such unethical business behavior should be discouraged.
Thank you very much for taking time to read my complaint. Please feel free to contact me should you have any questions. I am reachable at xxxxxxxx (Mobile).
Warmest regards,
Carol